Shipping & Returns

🌷 Shipping

Processing time Orders are packed and posted within 3 business days. We’ll email you if anything is running late.

Delivery times & cost

Australia/ New Zealand — tracked with Australia Post:

Victoria: 1–3 business days
All other states/ New Zealand: 3–7 business days
Standard shipping $5.00, free on orders over $50

UK, USA, Canada & European Union

Tracked shipping — A$14.95, free on orders over A$120

Rest of the World

Tracked shipping — A$19.95, free on orders over A$120

Customs duties and taxes are the customer’s responsibility.

Tracking You’ll receive an email with your tracking number as soon as your order leaves us ♡

If your parcel is delayed or missing If tracking hasn’t updated in 7 business days, or it shows as delivered but hasn’t arrived, email us. We’ll follow it through until it’s resolved.

Delivery address Please double-check your address at checkout. Spotted a mistake? Email us within 12 hours and we’ll fix it before dispatch.

💌 Returns & Refunds

Within 30 days of delivery

If it’s faulty A free replacement or a full refund — your choice. Send us a couple of photos and we’ll take care of the rest. We cover return postage on faulty items.

If you’ve changed your mind Return it within 30 days, unworn and in its original packaging, for a full refund. Return postage is at your cost. Your refund is based on the discounted price you paid for that piece.

How to return something

Email support@lilacsunday.com.au with your order number and what you’d like to do.
We’ll send you the return address.
Post it back tracked, and send us the tracking number.

Please get in touch before posting anything back.

Refunds Approved refunds go to your original payment method within 5–10 business days of your return reaching us. Faulty items are refunded as soon as we’ve seen your photos. Your bank may take a few extra days to display the funds.

🎀 12-Month Warranty

Every Lilac Sunday piece is covered for 12 months from delivery against manufacturing faults.

What’s covered Stitching coming apart, a clasp or buckle failing, connectors not holding properly, print or embroidery peeling.

What we’ll do Replace it with the same style, or another piece of the same value if that style has sold out.

What isn’t covered Gradual fading, softening and surface marks from daily wear, accidental or water damage, damage from misuse.

How to claim Email support@lilacsunday.com.au with your order number, what’s gone wrong, and clear photos. If we need the piece back, we’ll send you the address and cover your postage.

🌼 Order Cancellations

Email us within 12 hours of ordering and we’ll cancel and refund in full. After that your order may already be packed — get in touch anyway and we’ll do what we can.

💬 Need Help?

We’re always here for you ♡ support@lilacsunday.com.au